General terms and conditions of the online store “www.wheel-bee.com”, managed by the company Megapark, d.o.o. Škofja Loka, Slovenia are drawn up in accordance with the Consumer Protection Act (Official Gazette of the Republic of Slovenia, No. 98/04 – official consolidated text, 114/06 – ZUE, 126/07, 86/09, 78/11, 38/14, 19/ 15, 55/17 – ZKolT and 31/18), the Personal Data Protection Act (Official Gazette of the RS, No. 94/07 – official consolidated text, hereinafter ZVOP-1), and Regulation (EU) 2016/679 of the European Parliament and the Council of 27 April 2016 on the protection of individuals in the processing of personal data and on the free flow of such data and on the repeal of Directive 95/46/EC (General Data Protection Regulation) and on the basis of the recommendations of the Chamber of Commerce and Industry and international e-business codes.

When registering in the store system, the user obtains a username, which is the same as his e-mail address, and a password. The username and password unambiguously identify the user and associate him with the entered data. By registering, the visitor becomes a user and acquires the right to purchase. Data provided during registration and submission of an online order will be protected in accordance with the Personal Data Protection Act – ZVOP, adopted on May 25, 2018.

The general terms and conditions govern the rights and obligations of the service provider and the customer.

 

General terms and conditions of the online store

 

AVAILABILITY OF INFORMATION

The provider provides the following information among the contents of the online store:

  • company identity (company name and registered office, register number),
  • contact information that enables the user to communicate quickly and efficiently (e-mail, telephone),
  • essential characteristics of goods or services (including after-sales services and guarantees),
  • product availability (every product or service offered on the website should be available within a reasonable time),
  • conditions of product delivery or service performance (method, place and deadline of delivery),
  • prices that are clearly and unequivocally determined, and it is clearly shown whether they already include tax and transport costs,
  • method of payment and delivery,
  • time validity of the offer,
  • the period during which it is still possible to withdraw from the contract and the conditions for withdrawal;in addition, also about if and how much the cost of returning the product is,
  • explanation of the complaint procedure, including all information about the contact person or customer service department.
  • we keep the contract in our archive, for a possible inspection of it please contact our contacts (phone or e-mail)

 

METHOD OF PAYMENT

The provider allows the following payment methods:

  • Payment by card (Mastercard, Visa, Maestro, Diners).
  • Payment via the PayPal payment system.

The provider issues an invoice to the buyer on a permanent medium, with detailed costs and instructions on the possibility of withdrawing from the contract.

 

PRICES

Regular prices indicate the prices in effect in the Wheel Bee online store.

The prices are valid at the moment of placing the order and have no further validity. All prices include VAT, unless expressly stated otherwise.

The prices are valid in the case of payment with the above-mentioned payment methods, under the above-mentioned conditions. Despite our efforts to provide as up-to-date and accurate information as possible, it may happen that the price information is incorrect. In this case, or in the event that the price of the item changes during the processing of the order, the provider will allow the buyer to withdraw from the purchase, and at the same time, the provider will offer the buyer a solution that will be mutually satisfactory. The purchase contract between the provider and the buyer is concluded the moment the provider confirms the order. From this moment on, all prices and other conditions are fixed and apply to both the provider and the buyer. By confirming the online order, the buyer undertakes to pay.

 

PURCHASE STEPS

  1. Order accepted: after submitting the order, the buyer receives a notification by e-mail that the order has been accepted.At this step, the buyer has the opportunity to cancel the order within one hour.The customer can always access comprehensive information on the status and content of the order on the provider’s website.
  2. Order confirmed: if the buyer does not cancel the order, the order goes into further processing.When the provider reviews the order, he checks the availability of the ordered items and confirms the order or rejects it with a reason.The provider can call the customer on his contact phone number to check the data or ensure the accuracy of the delivery.On delivery goods that the provider does not have in stock in its own warehouse, the provider is exclusively bound by the delivery by the provider’s supplier and the time in which the provider’s supplier can deliver the goods to the provider.Via e-mail, the provider informs the buyer about up-to-date information regarding the delivery of goods.If the delivery time is very long and the buyer does not want to wait, the buyer can notify the provider, who will remove the item from the order and return any funds already paid to the buyer, and deliver the other items from the order at the buyer’s choice, or cancel the entire order.The provider does not assume any responsibility for damage caused by longer delivery times or non-delivery of goods that the provider does not have in stock in its own warehouse.By confirming the online order, the customer undertakes to pay the amount received in the attachment – online order.
  3. The goods are shipped: the provider prepares the goods within the agreed period, ships them and informs the buyer about this by e-mail.In the aforementioned e-mail, the provider also informs the buyer about the possibility and method of returning the goods, as well as contact information in the event of a delay in delivery or in the event of a complaint.

 

RETURN/EXCHANGE OF GOODS – RIGHT TO WITHDRAW THE PURCHASE

 

1. The buyer can return the ordered goods for any reason within 14 days of receipt

The consumer has the right to notify the company within 14 days that he withdraws from the contract without having to give a reason for his decision. The consumer informs the company of withdrawal from the contract in writing, to the contact e-mail address: info@wheel-bee.com. The consumer must then return the goods to the company within 14 days of the written notification of the consumer’s withdrawal from the purchase, bearing the direct costs of the return. The goods must be unused, undamaged and in the original, undamaged packaging. A copy of the invoice must be attached. The provider will return the purchase price for the returned goods (the value of the purchased goods) to the customer’s transaction account as soon as possible, but no later than within 14 days after receiving the notification of the consumer’s withdrawal from the purchase.

Any return costs are covered by the buyer in this case. When returning the product, the buyer pays the shipping costs himself. In the event that the product is exchanged and the amount of the new order does not exceed €59, the buyer also covers the cost of resend postage.


2. Factual error

According to the Consumer Protection Act, the defect in the item is material;

  • if the goods do not have the properties necessary for normal use or for circulation;
  • if the goods do not have the properties necessary for the specific use for which the buyer is purchasing them;
  • if the goods do not have the characteristics and features that have been expressly or tacitly agreed or prescribed;
  • if the seller has delivered goods which do not correspond to the sample or model, unless the sample or model has been shown only for the purpose of notification.

Enforcement of material defect: The buyer must notify us of a possible material defect together with a precise description of it, no later than within two months from the day he discovered the defect. If more than 2 years have passed since the delivery of the item, it is no longer possible to claim a material defect. The buyer is obliged to allow the provider to inspect the item. In the event of a material defect, the seller is responsible for the return costs.

How is the suitability of the article checked?

The suitability of the goods for normal use is assessed against ordinary goods of the same type and taking into account any statements by the seller about the characteristics of the goods made by the seller or the manufacturer, in particular through advertising, product presentation or indications on the goods themselves.

The right to assert a material error is more precisely regulated by the provisions of the ZVPot and the law governing obligations.

 

3. Return of damaged shipments

In the event that the shipment is damaged in any way, its contents are missing or it shows possible signs of being opened, the buyer must initiate a complaint procedure with the goods deliverer (Post, DPD, GLS). We will help to resolve the complaint in the shortest possible time.

If, upon receiving the shipment, you noticed that the shipment or the goods in it are damaged or that the contents are not complete, you must initiate the complaint procedure with the delivery service (Pošta Slovenije, DHL, GLS) as soon as possible. The damaged goods must be photographed, so that the damaged package or packaging and the courier service label, from which the package number can be discerned, are clearly visible.

In the event of a delivery complaint, please inform us at the email address info@wheel-bee.com​ and we will be happy to help you.

 

4. Warranty

The items have a warranty valid for 12 months from the date of purchase or otherwise, if so stated on the warranty card or invoice. The warranty is valid subject to the instructions for use and upon presentation of the invoice.

The warranty periods are indicated on the warranty sheets or on the invoice. Warranty information is also provided on the article presentation page. If there is no warranty information, the item does not have a warranty or the information is currently unknown. In the latter case, the buyer can contact the provider, who will provide up-to-date information.

Based on the warranty, the consumer can from the guarantor (manufacturer, importer or the seller) within the warranty period requires the repair of the defect free of charge. If the company does not correct the defect within a total period of 45 days, the consumer can request an exchange for a new flawless product. If the company does not correct the error and does not replace the product, the consumer can withdraw from the contract and request a refund of the purchase price from the seller or request a proportional refund of the purchase price. The same rights also belong to buyers who are not considered consumers according to the ZVPot.

Therefore, if the repair of the product within the warranty is not possible or if it takes more than 45 days, the consumer can request an exchange for an identical new flawless product. If such a product is no longer available or can no longer be supplied (and thus it would be impossible to fulfill the request for replacement), he can withdraw from the contract and request a refund of the purchase price from the seller.

  • When you are returning an item under warranty to the seller (Megapark, d.o.o., Škofja Loka, Slovenia), you must attach a written explanation and a copy of the invoice and inform him beforehand on +386 41 770 848.
  • The address for returning goods to the seller is Megapark, d.o.o., Puštal 45A, 4220 Škofja Loka, Slovenia
  • We recommend that you use a delivery service that allows you to track the shipment and that you properly prepare the goods for transport (we recommend that you use the original packaging or other suitable safe packaging).
  • Shipping costs are always covered by the sender, unless otherwise agreed in advance.We do not accept ransom payments. In case of additional questions, please call +386 41 770 848 or write to us at info@wheel-bee.com and we will be happy to help you.

 

5. Complaint

If the goods do not have the properties that the seller explicitly promised, if the seller sent the wrong products, in the wrong quantity, color, or if the goods deviate from the buyer’s order in any other way, then the buyer must return the goods. After prior agreement with the seller, we also offer you the option to return the desired package to our office at the company’s expense through our contracted delivery service. We do not accept ransom payments.

The address for the return/exchange of goods to the seller is Megapark, d.o.o., Puštal 45A, 4220 Škofja Loka.

 

COMPLAINTS AND DISPUTES

The provider is aware that an essential characteristic of a consumer dispute, at least as far as judicial resolution is concerned, is its disproportion between the economic value of the claim and the costs incurred in resolving the dispute itself. This is also the main obstacle for the consumer not to initiate a dispute before the court. Therefore, the provider makes every effort to resolve potential disputes amicably and in accordance with the provisions of the Act on Out-of-Court Settlement of Consumer Disputes (Official Gazette of the Republic of Slovenia, No. 81/15).

In accordance with the legal norms, Megapark, d.o.o., Škofja Loka does not recognize any provider of out-of-court resolution of consumer disputes as competent to resolve a consumer dispute that the consumer could initiate in accordance with the Act on Out-of-Court Resolution of Consumer Disputes.

The provider complies with applicable consumer protection legislation. The provider makes every effort to fulfill its duty to establish an efficient complaint handling system and to designate a person with whom the customer can contact by phone or e-mail in case of problems.

The complaints procedure available on the website is easy to use and confidential. Within five working days, the provider will confirm that it has received the complaint and inform the customer how long it will take to deal with it and keep him informed of the progress of the procedure.

You can get the online link to the EU platform for the online resolution of consumer disputes by clicking HERE.


Article 43 of the ZVPot stipulates:

“For contracts concluded at a distance or outside business premises, the consumer has the right to notify the company within 14 days that he withdraws from the contract without having to give a reason for his decision. In this case, the consumer can only be charged for the costs referred to in the seventh paragraph of Article 43.d of this Act.

In the case of a sales contract, the termination period from the previous paragraph begins on the day when:

  • the consumer or a third party other than the carrier named by the consumer acquires actual possession of the goods,
  • the consumer or a third party other than the carrier named by the consumer acquires actual possession of the last piece of goods if the subject of the contract is several pieces of goods ordered by the consumer in one order,
  • the consumer or a third party other than the carrier named by the consumer acquires actual possession of the last shipment or piece of goods, if the delivery of goods consists of several shipments or pieces,
  • the consumer or a third party other than the carrier named by the consumer acquires actual possession of the first piece of goods if the delivery of the goods is regular during a certain period.

In the case of a contract for the provision of services, the withdrawal period from the first paragraph of this article begins on the date of conclusion of the contract.

In the case of contracts for the supply of water, gas or electricity, if these are not sold in a limited volume or a certain quantity, remote heating or digital content that is not recorded on a tangible medium, the withdrawal period from the first paragraph of this article begins to run on the day the contract is concluded.

Unless the parties have agreed otherwise, the consumer has no rights until withdrawal from the contract referred to in the first paragraph of this article in the case of these contracts:

  1. on goods or services, the price of which depends on fluctuations in the markets, which the company has no influence on and which may occur during the withdrawal period from the contract;
  2. about goods that are manufactured according to the exact instructions of the consumer and adapted to his personal needs;
  3. on goods that are perishable or expire quickly;
  4. on the provision of services, if the company fulfills the contract in full and the provision of the service began on the basis of the consumer’s express prior consent and with the consent to lose the right to withdraw from the contract when the company fully fulfills it;
  5. on the delivery of sealed audio or video clips and computer programs, if the consumer has opened the security seal after delivery;
  6. on the supply of newspapers, periodicals or magazines, except for subscription contracts for the supply of such publications;
  7. on the delivery of sealed goods that are not suitable for return due to health protection or hygiene reasons, if the consumer has opened the seal after delivery;
  8. on the delivery of goods which, due to their nature, are inseparably mixed with other items;
  9. on the supply of alcoholic beverages, the price of which is agreed upon when the sales contract is concluded and which can be delivered after 30 days, and their actual value depends on market fluctuations over which the company has no influence;
  10. concluded at public auctions;
  11. in which the consumer specifically requested a visit to the company’s home in order to carry out an urgent repair or maintenance.If, during such a visit, the company performs additional services that the consumer did not explicitly request, or delivers goods that do not represent replacement parts that are absolutely necessary for maintenance or repair, the consumer has the right to withdraw from the contract for the said additional services and goods;
  12. about accommodation that is not intended for permanent residence, transport of goods, vehicle rental, food preparation and delivery, or leisure services, where the company undertakes to fulfill its obligation on a specific date or within a specific period;
  13. on the supply of digital content that is not delivered on a tangible data carrier, if the provision of the service has begun based on the consumer’s express prior consent and with the consent that he thereby loses the right to withdraw from the contract.”

 

Article 43.d of the ZVPot stipulates:

With the enforcement of the right to withdraw from the contract from Article 43 of this Act, the parties’ obligations regarding:

  • performance of the contract or
  • conclusion of the contract, when the consumer has made an offer to conclude the contract.

In case of withdrawal from the contract, the company shall return all payments received immediately, or at the latest within 14 days after receiving the notice of withdrawal from the contract.

The company returns the received payments to the consumer with the same means of payment that the consumer used, unless the consumer has explicitly requested the use of another means of payment and the consumer bears no costs as a result.

The consumer cannot request reimbursement of additional costs incurred if he has explicitly decided on a different type of shipment than the most affordable standard shipment offered by the company.

In the case of sales contracts, the company can withhold the refund of the payments received until the return of the goods has been received or until the consumer provides proof that the goods have been sent back, unless the company offers the option of accepting the returned goods itself. If the consumer has already received the goods and withdraws from the contract, he returns or hands them over to the company or to a person authorized by the company to accept the goods, immediately or at the latest within 14 days after the notification from the first paragraph of Article 43 of this Act, unless the company offers, to only accept the returned goods. It is considered that the consumer returns the goods on time if they are sent before the expiry of the 14 day return period.

In connection with the withdrawal from the contract, the consumer only bears the costs of returning the goods, unless these costs are covered by the company or if the company does not inform the consumer in advance that this cost is borne by him.

When, in the case of a contract concluded off-premises, the goods are delivered to the home upon conclusion of the contract, the company takes them over at its own expense if, due to the nature of the goods, it is not possible to return them in the normal way by mail.

The consumer is responsible for the decrease in the value of the goods, if the decrease in value is the result of conduct that is not absolutely necessary to determine the nature, properties and functioning of the goods. The consumer is not responsible for the reduction in the value of the goods if the company does not inform him of the right to withdraw from the contract in accordance with point 4 of the first paragraph of Article 43b.

By exercising the right to withdraw from the contract, the consumer does not assume any obligations other than the obligations from this Article and the fourth paragraph of Article 43.d and Article a43.e of this Act.”

 

RETURN OF GOODS FOR LEGAL ENTITIES

If the buyer is a legal entity, ZVPot decisions do not apply to it. We allow companies, sole proprietors and other legal entities to return goods within the warranty conditions.

For any additional questions, call us at +386 41 770 848 or write to us at info@wheel-bee.com. We will be happy to answer you.

INDICATION OF NO RIGHT TO WITHDRAW FROM THE CONTRACT

The fifth paragraph of Article 43 of the ZVPot stipulates:

The consumer does not have the right to withdraw from the contract referred to in the first paragraph (that is, in the case of contracts concluded at a distance or outside business premises, where the consumer has the right to notify the company within 14 days that he withdraws from the contract without having to give a reason for its decision. ) of this article in these contracts:

  1. on goods or services, the price of which depends on fluctuations in the markets, which the company has no influence on and which may occur during the withdrawal period from the contract;
  2. about goods that are manufactured according to the exact instructions of the consumer and adapted to his personal needs;
  3. on goods that are perishable or expire quickly;
  4. on the provision of services, if the company fulfills the contract in full and the provision of the service began on the basis of the consumer’s express prior consent and with the consent to lose the right to withdraw from the contract when the company fully fulfills it;
  5. on the delivery of sealed audio or video clips and computer programs, if the consumer has opened the security seal after delivery;
  6. on the supply of newspapers, periodicals or magazines, except for subscription contracts for the supply of such publications;
  7. on the delivery of sealed goods that are not suitable for return due to health protection or hygiene reasons, if the consumer has opened the seal after delivery;
  8. on the delivery of goods which, due to their nature, are inseparably mixed with other items;
  9. on the supply of alcoholic beverages, the price of which is agreed upon when the sales contract is concluded and which can be delivered after 30 days, and their actual value depends on market fluctuations over which the company has no influence;
  10. concluded at public auctions;
  11. in which the consumer specifically requested a visit to the company’s home in order to carry out an urgent repair or maintenance.If, during such a visit, the company performs additional services that the consumer did not explicitly request, or delivers goods that do not represent replacement parts that are absolutely necessary for maintenance or repair, the consumer has the right to withdraw from the contract for the said additional services and goods;
  12. about accommodation that is not intended for permanent residence, transport of goods, vehicle rental, food preparation and delivery, or leisure services, where the company undertakes to fulfill its obligation on a specific date or within a specific period;
  13. on the supply of digital content that is not delivered on a tangible data carrier, if the provision of the service has begun based on the consumer’s express prior consent and with the consent that he thereby loses the right to withdraw from the contract.”.

 

DELIVERY

The provider will deliver the goods or perform the service within the agreed period.

Delivery costs:

The cost of delivery of goods up to a purchase value of €50 is covered by the buyer and he is already aware of them during the order process. For purchases over €50, we cover the shipping costs. With a purchase value of up to € 50, the price of postage is € 10.5  for all EU countries, except for Slovenia is € 3.95.


PROTECTION OF PERSONAL DATA

The provider undertakes to permanently protect all personal data of the user in accordance with the principles of the Act on the Protection of Personal Data ZVOP, adopted on May 25, 2018. The provider will use personal data exclusively for the purposes of fulfilling the order and informing about promotional offers and news. The seller undertakes not to forward your personal data to a third party without your prior and express permission.


COMMUNICATION

The provider will contact the user via means of remote communication only if the user does not expressly object to this.

Advertising emails:

  • will be clearly and unequivocally marked as advertising messages,
  • they will clearly show the sender,
  • different actions, promotions and other marketing techniques are indicated (the conditions of participation in them will also be clearly defined) the way to unsubscribe from receiving
  • advertising messages will be clearly presented,
  • the provider will expressly respect the user’s wish not to receive advertising messages.

 

DISCLAIMER OF LIABILITY

The provider makes every effort to ensure that the information published on its pages is up-to-date and correct. Nevertheless, the characteristics of the items, the delivery time or the price can change so quickly that the provider fails to consistently correct the information on the web pages. In such a case, the provider will inform the customer about the changes and allow him to withdraw from the order or exchange the ordered item.

We wish you all the best! Be VISIBLE and SAFE!

Uroš Krmelj, director